How Much Can Mystery Shoppers Save Your Company?
Retail guru Mary Portas, who is currently being employed by the Government to revolutionise and save our retail and service industry, says: 'We're probably one of the worst countries in the world for customer service' (bbc.co.uk/news).
This damning indictment is borne out by the UK's poor position in International Customer Service rankings. Our retail and service industry is at an all-time low, with recession-hit individuals and families having to tighten their belts.
With less money overall to spend, when consumers do go shopping or indulge in a meal out, they're going to expect good service. With less and less potential customers to vie for, businesses need to up the ante when it comes to customer service, or face collapse.
So what is your business doing to improve its overall customer experience?
Bad-mannered staff members who routinely ignore customers and a lack of basic interpersonal skills among the workforce are the two biggest complaints by consumers in the UK. Customers who are treated with disdain and ignored will not grace your premises again... and your competitors will feel like all of their Christmases have come at once!
Riding Ltd. offers a comprehensive, bespoke mystery shopper service. With over ten years of experience, we can work with you to identify key areas for development and staff training. Our service is not designed to be punitive or shaming: We offer a proactive, solution-based report which hones in on where your business can improve.
Our dedicated case managers get to know you and your business. We work with you and your staff to construct a workable solution to filling the gaps in your workforce's skills.
Your service includes as standard:
- Your own designated case manager
- DVD footage to help you pinpoint key areas for development
- A professional bespoke report to help you draw up plans for staff training
We also offer:
- Photographic stills
- Bespoke packages which focus on particular key areas, such as Health and Safety
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