Mystery Shopper Services
An Objective Assessment in All Areas
RIDING'S dedication to customer service and depth of expertise in commercial surveillance allows us to offer a unique Covert Guest / Mystery Shopper service like no other.
Our Flexible Service Includes:
- Covert DVD footage
- Photographic stills
- Professional bespoke report
- Email / audio transcripts
- Secure online portal
- Dedicated Case Manager
RIDING's Mystery Shopping and Covert Guest Service offers management in hospitality, retail and leisure industries an objective assessment in areas such as:
- Telephone service delivery
- Email / online service delivery
- On location service delivery
- Customer service performance
- House standards
- Effectiveness of staff training
- Health and Safety
- Staff morale
- Specific areas as requested
Key performance indicators may be specified by the client in advance or agreed with one of our experienced case co-ordinators during the consultation phase.
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UK & Worldwide CoverageRIDING cover the entire UK and are experts in international assignments...