Mystery Shopper Services

An Objective Assessment in All Areas

RIDING'S dedication to customer service and depth of expertise in commercial surveillance allows us to offer a unique Covert Guest / Mystery Shopper service like no other.  

Our Flexible Service Includes:

  • Covert DVD footage
  • Photographic stills
  • Professional bespoke report
  • Email / audio transcripts
  • Secure online portal
  • Dedicated Case Manager

RIDING's Mystery Shopping and Covert Guest Service offers management in hospitality, retail and leisure industries an objective assessment in areas such as:

  • Telephone service delivery
  • Email / online service delivery
  • On location service delivery
  • Customer service performance
  • House standards
  • Effectiveness of staff training
  • Health and Safety
  • Staff morale
  • Specific areas as requested

Key performance indicators may be specified by the client in advance or agreed with one of our experienced case co-ordinators during the consultation phase.

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Contact Us

If you would like to discuss details further then please contact us on 0800 652 8688 or email

Proceding With Your Investigation

We offer all clients a free consultation either by phone or in person.

Contact us via the website, use our live chat service, or call 0800 652 8688 to speak with one of our Client Care Managers.

All enquiries are handled by experienced Case Managers and are treated in the strictest of confidence - get in touch and see what we can do for you. There's no obligation to proceed.

Read more about how an assignment works